CANCELLATION AND RETURN POLICY
1. CUSTOM PRODUCTION AND RETURN SCOPE All marble sinks and natural stone products offered for sale under Osmanlı Marble are specially processed, sized, and packaged to order based on your specific request.
In accordance with the "Exceptions to the Right of Withdrawal" (Article 15/b) of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation: "The right of withdrawal cannot be exercised for contracts relating to goods prepared in accordance with the consumer's requests or personal needs."
For this reason, CANCELLATION, RETURN, OR DISCRETIONARY EXCHANGE IS NOT ACCEPTED after order confirmation.
2. DAMAGED AND BROKEN PRODUCT EXCEPTION Our natural stone products are shipped in specially protected wooden crates and padded packaging. Customers are required to inspect the product upon cargo/logistics delivery.
For products that are broken or damaged during cargo transit, please follow either of the steps below:
Option A — At the time of delivery: If visible damage is detected on the packaging, do not accept the delivery and immediately request an official Damage Assessment Report (Hasar Tespit Tutanağı) from the courier. A replacement product will be organized free of charge.
Option B — After delivery (for international orders): If damage is discovered upon opening the package, please notify us within 24 hours of delivery by sending the following to info@marblecenter.com.tr or via WhatsApp at +90 533 576 90 96:
- Clear photographs of the damaged product from multiple angles
- Photographs of the shipping box showing visible impact damage to the packaging
Upon verification, Osmanlı Marble will produce and ship an identical replacement product at no additional cost.
Claims reported after 24 hours of delivery or without photographic/documentary evidence cannot be processed.