Refund policy

RETURN AND CANCELLATION POLICY

General Return Policy

All marble sinks and natural stone products sold under OSMANLI MARBLE involve custom craftsmanship, delicate natural materials, and high shipping and packaging standards. Therefore, returns are not accepted. Once an order is completed, return requests will not be processed.

Right of Withdrawal and Cancellations

Due to the fragile nature of natural stone and the fact that shipment and packaging preparation begins immediately upon order placement, orders are not eligible for cancellation, exchange, or the right of withdrawal. All purchases are considered final once completed.

Damaged and Defective Products (Inspection Upon Delivery)

You must inspect your order in the presence of the courier/delivery personnel at the time of delivery.

Transit Damage Protocol: If you detect any cracks, breakage, or damage caused during transit, you must refuse the delivery and request an official Damage Assessment Report (Hasar Tespit Tutanağı) from the carrier on the spot.
Replacement Guarantee: For defective or damaged deliveries that are formally documented with a Damage Assessment Report alongside the carrier, our company will provide full support to supply a replacement product or resolve the issue promptly.
Buyer Liability: Claims regarding damage or breakage reported after delivery without an official Damage Assessment Report remain the sole responsibility of the buyer.

Contact Information

For any inquiries regarding your order status or issues during delivery, please reach out to us: